Refund policy

We want you to be completely happy with your repair or product.

If something isn’t right, we’ll make it right. Whether that means re-doing a repair or sending a replacement product, we’ll sort it out.

Email: taurangashop@shanes.co.nz and we’ll take care of it.

Our goal is to deliver high-quality repairs and products. That look good, feel comfortable, and last well. We value your satisfaction and always work hard to ensure you’re happy.

Timeframe: Please contact us within 14 days of receiving your purchase or repair.

Return address: Shane’s Shoe Repairs Piccadilly Arcade 44 Grey Street Tauranga 3110

If you have any questions about returns, email us at taurangashop@shanes.co.nz.