Privacy policy
Last updated: November 4, 2025
At Shane’s Shoe Repairs, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and store your information when you visit our website or use our services.
Information we collect:
We collect personal details such as your name, email address, phone number, and shipping address when you place an order, request a quote, or contact us.
We may also collect basic information about how you use our website to help improve our services.
How we use your information:
We use your information to:
- Process and deliver your repairs or product orders.
- Communicate with you about your order, quote, or enquiry.
- Send you updates, offers, or service information (only if you’ve agreed to receive them).
- Improve our website and customer experience.
Sharing your information:
We only share your information when necessary to complete your order (for example, with our courier provider or payment processor).
We do not sell or rent your personal information to anyone.
Data security:
Your personal information is stored securely and only accessed by authorised staff.
We use trusted third-party providers such as Shopify and NZ Post, who also meet high security and privacy standards.
Your rights:
You can request a copy of the personal information we hold about you, or ask for it to be corrected or deleted at any time.
To do this, please email taurangashop@shanes.co.nz.
Cookies:
Our website uses cookies to help it run smoothly and to improve your experience. You can choose to disable cookies in your browser settings if you prefer.
Contact us:
If you have any questions about this Privacy Policy, contact us at:
Shane’s Shoe Repairs
Piccadilly Arcade
44 Grey Street
Tauranga 3110
Email: taurangashop@shanes.co.nz