Frequently Asked Questions

Got questions? We’ve got answers! Whether you’re wondering about our services or how to get your shoes back in shape, we’ve laid it all out here. If you're still stumped, give us a shout!

1. What services do you offer?

At Shane’s, we offer professional shoe repairs, including resoling, re-heeling, stitching, and custom repairs for brands like Birkenstock, RM Williams, and Dr. Martens. Our expert team has been repairing shoes for over 25 years, so rest assured, your shoes are in skilled hands.

2. How do I get my shoes repaired?

It’s easy to get your shoes repaired with us! Book a repair online, package your shoes, and send them our way. For repairs booked online over $100, we even offer free return shipping! Get a quick and hassle-free shoe repair service at Shane’s. If you get stuck use the Free Quote Page

3. How much do repairs cost?

The cost of repairs varies depending on what you need done. You can get a detailed quote online by selecting the service, or contact us directly if you're unsure. We pride ourselves on offering competitive prices for high-quality shoe repairs. If you get stuck use the Free Quote Page

4. How long will the repair take?

Typically, we complete shoe repairs within 2-3 business days after receiving your shoes. Need it faster? Let us know, and we’ll try to speed up the process for you.

5. Can I get a quote before sending my shoes in?

Yes! Use our online quote tool, or simply send us a picture of your shoes for a repair estimate. We want to make the process as convenient as possible for you.

6. What if my shoes can’t be repaired?

If your shoes are beyond repair, we won’t charge you. We’ll notify you quickly and discuss alternative solutions if needed.

7. Do you repair bags or other leather goods?

Yes, we can repair handbags, belts, and other leather accessories. Reach out for a personalized quote on leather goods repairs..

8. Do you offer any guarantees on your repairs?

Yes, we offer a 6-month guarantee on most shoe repairs. If something doesn’t hold up, we’ll fix it for free!

9. What’s the best way to contact you?

You can email us at taurangashop@shanes.co.nz or use the contact form on our website. We typically respond within 24 hours.

10. Do you offer gift vouchers?

Currently, we don’t offer gift vouchers, but feel free to reach out if this is something you’re interested in. We’ll see if we can arrange something for you!