1. Find your repair – Choose the service you need, add it to your cart, and checkout.
   Popular repairs include Birkenstock, RM Williams, Heels, and Zips.
2. Send them to us – You’ll need to arrange shipping to us using your preferred courier.
3. We repair & return them – Most repairs are completed in 3 days, and we’ll arrange the return courier.

• We’ll sort it out – When your shoes arrive, we’ll assess them and be in touch if it doesn't make sense.
• If there’s a price difference – We’ll contact you and send a payment link or process a refund.
• No surprises – We check repairs before starting, so you won’t pay for something you don’t need.

• Try the search function – Click or tap the magnifying glass and start typing your issue.
• Use our Free Quote Page – Upload a photo of your shoes, and we’ll reply with ideas and pricing.
• We can help! – Even if it means pointing you to someone else or recommending a new pair. Get in touch.

Typically, we complete shoe repairs within 2-3 business days after receiving your shoes. Need it faster? Let us know, and we’ll try to speed up the process for you.

Yes! Use our online quote form, or simply send us a picture of your shoes for a repair estimate. We want to make the process as convenient as possible for you.

If your shoes are beyond repair, we will email and refund you, less the return freight if you would like them returned. Then return or give
them a burial.

Yes, we repair handbags, belts, and other leather accessories. 

Yes, we offer a 6-month guarantee on most shoe repairs. If something doesn’t hold up, we’ll fix it for you!

You can email us at taurangashop@shanes.co.nz or use the free quote form. We typically respond within 24 hours..

Yes we can arrange gift cards. Get in touch to discuss what suits you best using the free quote form.