Not sure which option? Pick your best guess

Every pair of shoes gets checked by a cobbler when it arrives. If what you booked isn't quite right, we'll be in touch before we start any work. You'll never pay for the wrong repair.

No quote form. No waiting for a reply. Just book it and send it.

What happens to every pair

Once your shoes reach the workshop, we send a quick email to let you know they've arrived safely. Then they go on the bench for a proper look over. Shane started repairing shoes in 1998 and opened his own workshop in 2000. Every repair is done right here at 44 Grey Street, Tauranga. Nothing gets sent offshore or farmed out.

If they need more or less than you booked

We email you first. You pay the difference or take a refund. If they're a genuine write-off, we'll let you know. You can have them couriered back for the flat $9 with a full refund on the repair. Or donate them to us for parts and our repair videos, and we'll refund the courier too. If you donate them, the shoes stay with us, but every dollar comes back to you.

Turnaround and getting them back

Your shoes go into our work pattern and we aim to have them finished within three working days. Once they're done we clean them up, wrap them, and put them back on the courier to you. You'll get an email when they're finished, and another with your tracking number the moment they leave the workshop.

If anything's not right

When your shoes arrive back to you, check them over and wear them. If anything isn't right, email us straight away and we'll sort it. Our work is guaranteed for 197 days, but if something gives you trouble a year down the track, we would still much rather hear about it than not.

Your reusable courier satchel

Your shoes come back with a reusable courier satchel, with a return ticket on it. Any future repair, return or issue can come straight back to us in it. Pass it to a mate if you like. That way their first repair travels to us free.

Find your repair

RM Williams resole | Birkenstock resole | All repairs

How RM Williams repairs work online

The RM Williams resole is one of our most common repairs. Book it the same way as anything else: find the resole on our site, pick the option that looks right, and check out. Not sure which one? Pick your best guess. We check every pair on arrival and sort it from there.

What we check on RM Williams boots

Every pair gets our full check, plus these boot-specific checks:

• Heels, soles and toe tips
• Leather uppers, for cracks, creasing or damage
• Heel liners and back seam, for wear
• Elastic gussets
• Interior linings, including the toe area
• Insoles
• Pull loops

We check the welt too, so we can tell you whether your boots are worth the spend or whether they've reached the end of the road. If a pair should be retired, we'll say so before you spend a cent on them.

Book my RM Williams resole

How Birkenstock repairs work online

Birkenstock resoles are one of the most common repairs we do. Birkenstock don't offer a resole themselves, so when your sandals wear down, we're the ones who bring them back. Book the same way as anything else: find the resole on our site, pick the option that looks right, and check out. We check every pair on arrival and sort it from there.

What we check on Birkenstocks

Every pair gets our full check, plus these sandal-specific checks:

• Cork around the front straps, where the straps meet the cork, for missing chunks or cracks
• Footbed you stand on, the suede liner, for cracks or holes
• Cork at the back, especially the worn corner where the heel digs in
• Cork at the front, which can look fine until you flex it and find cracks underneath
• Straps, for tears or cuts
• Buckles, to make sure they're working and holding firm

The front cork is the sneaky one. It often looks okay on the surface, but peel it back a little and the cracks show. From there it's either a glue up or a new footbed, and we'll tell you which before we do anything.

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Common questions

How long does it take?
Most repairs are done within three working days of arriving at our workshop. Add courier time each way and you're usually looking at about a week door to door. Allow an extra day or two for rural addresses or busy periods like the start of winter.

How much is courier?
You arrange the courier to us, so that cost depends on your courier. Return courier back to you is a flat $9 anywhere in New Zealand.

What if you find something else wrong with my shoes?
We'll contact you before doing any work you haven't booked. No surprises on the bill.

Do I need a quote first?
No. Book the repair that looks right, send your shoes, and we'll check everything on arrival.

How should I pack my shoes?
A courier bag or any sturdy box is fine. No need for anything fancy.

Do you repair shoes from anywhere in New Zealand?
Yes. We courier repairs back to every corner of the country.

Ready to book?

Pick your repair, book it online, and get your shoes back to their best.

Book RM Williams resoles | Book Birkenstock resoles

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