Shipping

We know how exciting it is to receive your repaired shoes quickly.

Flat rate shipping: Shipping anywhere in New Zealand is a flat rate of $9.

Turnaround time: Repair target is 3 working days. All standard paid repairs that arrive at our shop before 12 noon. Are sent back 3 working days later. (excluding weekends and public holidays). For example. If your repairs arrive before noon on Monday, they’ll be on the courier Thursday afternoon.

During busy periods (such as the start of winter), repairs may take an extra day, so please allow 4 working days.

Urgent or Saturday delivery: Please contact us. We’ll do our best to help. (An extra charge may apply.)

Rural deliveries: Allow an extra 1–2 days for rural addresses.

Courier service: We use NZ Post for all deliveries. Once your repairs leave our workshop, you’ll receive an email with your tracking number.

Auckland customers: To avoid confusion please include your suburb name in the “City” field of your shipping address.

Returns

We want you to be completely happy with your repair or product.

If something isn’t right, we’ll make it right. Whether that means re-doing a repair or sending a replacement product, we’ll sort it out.

Email taurangashop@shanes.co.nz and we’ll take care of it.

Our goal is to deliver high-quality repairs and products. That look good, feel comfortable, and last well. We value your satisfaction and always work hard to ensure you’re happy.

Timeframe: Please contact us within 14 days of receiving your purchase or repair.

Return address: Shane’s Shoe Repairs Piccadilly Arcade 44 Grey Street Tauranga 3110

If you have any questions about returns, email us at taurangashop@shanes.co.nz.