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1. Add to cart and checkout
2. Send to your items to 44 Grey Street Tauranga

Repair target is 3 days plus courier time.

"All repairs are guaranteed to your satisfaction" Shane Barr

I personally guarantee you'll be stoked with your repairs and products boots.
If in the unlikely event you have issues please email straight away and I'll arrange to get it sorted.
Worst case scenario I'll buy you a new pair! Shane Barr

Repair target is 3 day turnaround plus courier time. Let us know if you need them sooner.

It is up to you to get your repairs to us. NZ post locator. You can leave the return trip to us to take care of.

1. Select your repairs

Choose the repairs you need

2. Order & Pay

Add repairs to cart and go through checkout

3. Send Us Your Items

Use your favourite courier or NZ Post

4. We repair with care

With our speedy 3 day repair target

5. We send them back to you

Your repaired items are sent back via tracked NZ Post

The shoes are definetly a lot better with the velcro

Very happy with the repair of my shoes

High quality repair work. I recommend to all.

Hi Dennis

Thanks a lot for the feedback! We’re chuffed to hear you were happy with the repair and we really appreciate the recommendation. It means the world when our work gets noticed and passed on.

Kind regards
Eden

Valcro replacement

So tidily sewn thank-you.

Hi Noeline
Thank you for your lovely review! We're so glad you noticed the tidy stitching—it’s the little details that make all the difference. It was a pleasure to help with your Velcro replacement, and we’re chuffed to know you’re happy with the result. If you need anything else mended or spruced up, we’d love to see you again.
Kind regards
Shane
PS was there anything specific we can do better next time?

Shane saved me $70

I bought my Xero Shoes Amuri Z-Trek in 2017 for USD59.99, and they have lasted me well, except for the velcro that needed replacing. I liked them so much that it appeared the only option was to buy another pair, but the freight costs from the US were prohibitive until I saw that Shane could replace the velcro for less than 50% of the cost of my sandals. I saved money and stopped a pair of perfectly good sandals from going into the rubbish. Here's to another 7 years of use.

Hi Paul

Thank you for your fantastic feedback! I’m so glad we could help save your Xero Shoes and keep them out of the rubbish. It’s always satisfying to extend the life of something you love, especially when it saves you money. Here’s to many more adventures in your sandals—hopefully another seven years of great use!

Kind regards
Shane

Delighted

Can put shoes on and keep them on without bending over to do them up so often!!

Hi Bev
Thank you for sharing your delightful feedback! We’re thrilled to hear the velcro replacement has made things so much easier for you—no more bending over constantly sounds like a win! If there’s anything else we can do to keep your shoes in top-notch condition, just give us a shout. Looking forward to helping you again in the future!
Kind regards
Shane

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What our customers are saying

Customer Reviews

Colin

Highly recommended

Hi Shane, you did a very neat and professional job on my boots thank you. They are very comfortable now, they don`t pitch me forward like they used to. And yes---I wouldn't hesitate to recommend your shop to friends and family.

Liz

10 out of 10

I am very impressed with your follow up service. I score you 10 out of 10 for communication and the repair work on my 2 pairs of boots. I will refer everyone I know to you for shoe repairs.

Ian

Brilliant

The repairs were brilliant. We will continue to recommend your work, Thanks again

Jessie

Really impressed

Thanks Shane - I am really impressed with my bag repairs - a beautiful, tidy and professional job. I'll definitely be recommending you to friends and colleagues. Thanks so much!

Lyn

Delighted

I was delighted with my shoe repairs , it is always a pleasure to come to your shop because you are such nice people , even though it is a bit of a mission sometimes on the buses it is still worth doing , I would not take my shoes anywhere else and I do tell people that.

Tracy

Beyond expectations

My boots were repaired beyond my expectations, they're absolutely perfect. Great service too, my mum dropped them off and they were couriered straight to me. Thanks so much, you'll definitely see more broken shoes from me and I'll totally recommend you.

Di

Impeccable service

I am very happy with the refurb done on my boots and as I'm from Katikati, to have a same day service was really important to me. The service was, as always impeccable and extremely efficient. My boots are now perfect and will do me several more winters since they have been restitched and re-heeled so well. Thank you so much. I always recommend you to others.

Taniya

So pleased

I just wanted to let you know I received my boots yesterday and was so pleased with the repair. It is a lot of money to repair them but they are looking better than brand new and as you know they were very expensive boots originally. Thanks so much and I am so grateful to have my good boots back for the winter.

Frequently Asked Questions

FAQs

Yes sure, check out the Zip Repairs page. Then either send your boots, bag or shoes to us and we will contact you when they arrive. Or send a photo for a quote if it’s not mentioned.

2-3 days plus courier time. Please let us know if you need them sooner.

Find the repair you need and add to cart. When you are ready to checkout. Click the bag in the top right corner and check out.
A confirmation email will be sent to you with our address.
Send your items to be repaired to us with the repair number on the address label.
At the moment you pay for shipping to us and we charge $9.50 to ship back to you.

Get your free quote for any unlisted repairs. Simply click on the Free Quote button in the menu.

You’ll be happy with your repairs, I personally guarantee it. Or I’ll redo your repairs and pay the courier both ways.

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Velcro replacement